CUSTOMER CARE

Madame ChouChou Lingerie is handmade with care in Canada. As with any fine lingerie, please handwash your garments in a diluted detergent with like garments and lay flat to dry. I love seeing you in your purchases, tag your photos on social media with #madamechouchou to be featured on my pages!

 

If you are interested in stocking Madame ChouChou, having a custom order made, or have any general inquiries please feel free to contact me at madamechouchoulingerie@gmail.com; I will answer as soon as possible. Please scroll to the bottom to read our FAQ.

 

S H I P P I N G  C O S T

Canada

Spend up to $50, and shipping is $10

Spend over $50, and shipping is free

USA

Spend up to $100, and shipping is $15

Spend over $100, and shipping is free

Worldwide

Spend up to $250, and shipping is $20

Spend over $250, and shipping is free

Q U E S T I O N S  &  C O N C E R N S

Contact us at

madamechouchoulingerie@gmail.com

RETURNS

Because all items are handmade to order, we do not accept returns/exchanges. Please ensure that you have properly measured yourself before making an order, or have sent an email for a fit evaluation. Custom orders made to your measurements may cost extra, but minor adjustments are free of charge. If you believe there has been some kind of error in your order please contact me directly so we can correct the issue. 

F A Q

Where are your garments produced?

-Currently all Madame ChouChou garments are made in Canada in a small studio, by one person with the company of her studio gremlin (black cat). Every piece is handmade to order with care. Each order will be added to a queue and will take roughly two weeks to produce BEFORE shipping. Please email me directly for a more accurate queue time.

 

How long will it take me to recieve my order?

-If you live in Canada, it should take up to a week. If you live in the USA, it will take 1-2 weeks. If you are outside of North America orders can take 6-8 weeks. If you require a quicker shipping speed please contact me BEFORE placing your order.

Please be patient with the covid restrictions. It has affected shipping speed!

How do I care for my garments?

-As with any fine lingerie please hand wash your Bettie Fatal Lingerie in lingerie detergent, and lay flat to dry. 

 

Do you accept custom orders?

-Always! Email me and we can work together to create your dream piece. 

 

For wholesale inquiries, or if you're interested in stocking Madame Chou Chou please email madamechouchoulingerie@gmail.com with what pieces you want, and what quantity. 

 

Please be patient, this is a one woman operation. I will get back to you and assist you as soon as we possibly can.